F.A.Q

Return Policy

  • You may request a return order within 7 days of receipt. Please note that not all orders are eligible for returns. Custom orders and custom print orders are considered final sale and are therefore non-returnable.
  • In order to return all or part of your order, contact us for a Return Merchandise Authorization number (RMA#).
  • After RMA number is provided by customer service, customers are responsible to pay for returns and create their own shipping labels. We do not provide any return labels. All items must be returned in their original packaging and in re-sellable condition.
  • Once you receive a Return Merchandise Authorization number (RMA#) you have 7 days from the date the RMA# is issued to physically return the product to us. Please note that after those 7 days are exceeded you will not be able to return your product to us.
  • Items you return to Pleximart should be packed carefully and shipped with tracking & insurance.
  • Shipping and/or handling charges on the original order are not refundable.
  • We charge a 35% restocking fee on all returns.
  • An additional 20% repackaging fee may apply on returned merchandise if the original product packaging is absent or significantly damaged.

PRODUCT EXCEPTIONS TO RETURN POLICY

We do everything in our power to complete custom requests according to your explicit instructions. Since customers approve custom orders in writing, unless there is a production error requiring product replacement, customized products, including custom print orders are not subject to the return policy stated above and are considered FINAL SALE.

CHANGING OR CANCELLING ORDERS

Once an order is placed, it is processed immediately to ensure fast turnaround times. A placed order cannot be changed or canceled. Please us for assistance if you have an urgent case.

Damaged Item(s)

Do not return damaged merchandise without contacting our Customer Service Department. Please inspect all contents immediately for damages upon arrival. If contents are damaged, notify our Customer Service by email or text message ( 256-667-1004) no later than five business days following receipt of your order.

What thickness level should I choose?

We currently offer 3 different thickness levels, 1/8", 3/16", and 1/4". Please select the proper thickness to insure sturdiness. 1/8" is best for boxes smaller than 10" overall measurements, 3/16" for 10"-20" overall measurements and 1/4" for anything with measurements larger than 20".

Any complications with your order involving thickness will result in a UPS claim for poor shipping handling but should they deny the claim, you will be responsible for not choosing the appropriate thickness for your order. Thank you!